Frequently Asked Questions
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Registration, Scheduling and Completing Service Opportunities
How do I get started?
Select an event and then find your market from the list of available dates. Click the signup button and register for the program. Then select a Service Opportunity project from the list of available projects within that market.
How do I register for Service Opportunities?
After completing the registration process, you will be able to view Service Opportunities associated with the performance date you’ve selected. Select one that interests you. Be sure that you’ve signed up for a Service Opportunity that will give you the total 8 hours you need to qualify for a reward. Or if you have signed up for a service kit project, you must complete and submit 10 kits to qualify.
You can always find the listing of Service Opportunities available when logging in and clicking on the “My Account” link.
How do I make a change to my schedule?
If you are no longer able to attend a volunteering opportunity you've signed up for we ask that you remove yourself from this event to allow others the chance to participate. You can remove yourself from volunteering opportunity by clicking the 'Remove' button below any of the events displayed in the 'My Schedule' section of your profile page.
What are service kits and how do I assemble them?
In select FREE.I.P. markets, we are asking volunteers to submit 10 service kits to qualify for a reward. Service kits are packets made up of items that kids generally need while living on the streets. Things like deodorant, clean socks and underwear, and condoms can be hard to come by when you’re living on the streets. Please download the Service Kit Manual (see a link for download in the “Downloadable Forms & Manuals” section from the My Account page after you’ve completed your registration) for more information on how to organize a drive for items for service kits and which items will qualify as a service kit.
Can I have someone drop off a service kit for me?
No. You need to be present with a valid I.D. and your completed "Service Reporting Form". If you are under 18 years of age we will also require a “Volunteer Parent Permission Form” signed by your parent/guardian (downloadable from the “Downloadable Forms & Manuals” section on the My Account page after you’ve completed your registration).
Can I switch my market?
No.
Can I get hours before the registration period starts and/or get credit for volunteering for non-RE*Generation projects?
No, all volunteer hours will be credited for the applicable sign up period for their market and must be coordinated through the Virgin Mobile FREE.I.P.program.
Can I complete all my hours in one Service Opportunity?
Yes. You don’t have to volunteer at multiple homeless youth agencies. You should pick the Service Opportunity dates and times that are most convenient for you.
How can I be sure that I’m given credit for the service hours I’ve completed?
All volunteers must download, print, and bring a Service Reporting Form to their volunteer activity. By turning in your completed form at the end of your volunteer service your On-site Volunteer Coordinator will have a written record of your service. The Volunteer Coordinator will hand you a receipt for your records that you should hold onto in case any dispute arises as to whether or not you completed the required service hours.
Will I be notified if the supply of FREE.I.P. rewards run out?
Yes. Once the supply of FREE.I.P. rewards has been exhausted for a particular market all corresponding volunteer activities will be marked as closed and no further signups will be accepted.
How do I receive my reward?
You will be notified by email if you are eligible to receive a reward and, if you are under the age of 18, you will be required to sign and return a Parent Permission Form. We will email you with detailed instructions regarding the Parent Permission Form (if applicable) and how to receive your reward.
Required Forms & Manuals
What is the Service Kit Manual and where do I find it?
The Service Kit Manual can be downloaded from the “Downloadable Forms & Manuals” section on the My Account page of the FREE.I.P. website. The manual provides information on what items are required for each kit and helpful suggestions to help you organize a drive for materials.
What is the Service Reporting Form and where do I find it?
The Service Reporting Form can be downloaded from the “Downloadable Forms & Manuals” section on the My Account page. This form intended to help both you and the volunteer site coordinator track your volunteer/kit hours. You should download, print, and bring the Service Reporting Form to each Service Opportunity or Service Kit Drop Off you registered for. At the end of your service or Service Kit Drop Off, turn in your completed Service Reporting Form to the volunteer coordinator on site. Make sure to keep the Volunteer Service Receipt portion of the form for your records.
What is the Volunteer Parent Permission Form and where do I find it?
The Volunteer Parent Permission Form can be downloaded from the “Downloadable Forms & Manuals” section on the My Account page. Volunteers under 18 years of age (as of their registration date) are required to have their parents sign this consent form before they can participate in any volunteer activities. The signed form should be turned in to the volunteer coordinator on site at the BEGINNING of the volunteer Service Opportunity or upon Service Kit Drop Off.
Eligibility to Participate
What if I don’t live in the specific areas you list?
Unfortunately, this Offer is only available in the select markets listed.
Do I have to be a certain age to participate?
Yes, you must be 16 years of age (as of your registration date) in order to participate.
Can I perform a volunteer Service Opportunity in one market but receive a reward in another market’s program?
No. Your volunteer service will only apply to the applicable market that you registered for.
Do I need to live within 100 miles of the market in order to participate?
Yes, you must live within a 100-mile radius of any of the eligible markets and perform your volunteer service in that area via our registration process in order to qualify. Residency does not need to be permanent, therefore students, interns and others temporarily living within the 100-mile radius of an eligible market may qualify.
Other Ways to Get Involved
What is The RE*Generation?
The RE*Generation is Virgin Mobile’s effort to empower a generation to help its own. We’re bringing together organizations that care about homeless youth and connecting them with young people who want to help. To learn more about The RE*Generation, please click here.
If I can’t participate in the FREE.I.P. Program, how else can I get involved?
You can support our initiative to help homeless youth by texting “VIRGIN” to 85944 to donate $5. Remember to reply YES to the confirmation message. All donations will be collected by Virgin Unite, the charitable foundation of the Virgin Group, and benefit our RE*Generation charitable partners for street outreach and transitional living programs.
You can also contact out to your local community's homeless youth program to lend a helping hand. Please see our Charitable Partners list or "contact us" for a program near you.
